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BILLING & TROUBLESHOOTING

Payment pending, expired, or not reflected

Check a saved invoice before trying another payment.

TBy the Todoki team3 min read
In this guide

Start with the saved invoice#

  1. Open the checkout result or Plans & billing for the same workspace.
  2. Read the saved payment status. Use Check payment status again when offered.
  3. Compare the invoice, currency, network, and amount with the payment provider’s instructions.
  4. Allow time for provider confirmation. Do not send another payment just because the browser closed or returned early.

What common states mean#

  • Waiting or confirming: access has not yet been confirmed by the provider.
  • Expired or failed: the invoice did not complete normally. If you sent funds, contact support with the invoice reference before paying again.
  • Refunded: access for that paid term may be updated to reflect the refund.

Ask for help safely#

Share the invoice/reference ID, the approximate time, and the status shown in Todoki. A public transaction hash can help locate an on-chain payment. Never share a seed phrase, private key, secret API key, or wallet authorization signature.

Check Plans & billing
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KEEP GOINGChoose a plan and complete checkoutExplore plans inside the dashboard and understand when access upgrades.3 minBase payments and pay-after-call availabilityUnderstand the difference between plan capture, x402 checkout, and the new pay-after-call flow.3 minSwitch between personal and team workspacesKeep each workspace’s content, subscription, and connections in the right place.2 min