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BILLING & TROUBLESHOOTING

My transcript or action items are missing

Check capture, processing, silence, and source quality before retrying.

TBy the Todoki team3 min read
In this guide

Confirm a conversation was captured#

  1. Check whether the bot joined and was admitted, or whether your import finished uploading.
  2. Confirm the microphone was unmuted and there was usable speech in the recording.
  3. Open Meeting assistant for agent and processing status, or open the meeting’s processing message.
  4. If recording just ended, allow time for the provider transcript and outcome extraction to finish.

Read the error before retrying#

A failed provider, empty final transcript, or processing limit can prevent a result. Todoki should not invent tasks from silence. For an interrupted bot request or paid capture, keep the saved request and check its status before making a new payment or scheduling another bot.

A transcript can legitimately have no tasks#

Discussion does not always contain a concrete commitment. Check whether the source names an actual next step, owner, and context. You can review the transcript or import a clearer section rather than assuming every conversation must produce action items.

Open Meeting assistant
Suggest an improvement
KEEP GOINGSend Todoki to a meeting linkUse a Google Meet, Zoom, or Microsoft Teams link for one-time capture.3 minImport a transcript or captionsPaste dialogue or upload TXT, VTT, SRT, and structured JSON speaker turns.3 minReview, edit, and approve action itemsTurn a detected commitment into a clear task before marking it done or sending it.4 min