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BILLING & TROUBLESHOOTING

An action is failed, sending, or held

Avoid duplicate emails, messages, and tickets after an interrupted delivery.

TBy the Todoki team2 min read
In this guide

Check the destination first#

A network failure can happen after a provider accepted a message or issue. If Todoki marks delivery as held or leaves it sending, a repeat could create a duplicate.

  1. Inspect the chosen channel, recipient, team, or project for the original result.
  2. Open any available receipt in Todoki.
  3. Check the connected account and permissions under Integrations.
  4. If the outcome remains uncertain, contact support with the action reference and status before recreating it.

Keep edits and approval separate#

Changes to an action return it to review. Confirm the destination again before a later send. Todoki does not blindly repeat an uncertain external delivery.

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